rehome.
REHOME YOUR CLIENTS.
Rehome your clients with a purpose driven business you can trust will support you and enhance your client relationships.
There has been a trend in recent years for travel consultants to walk away from the traditional office and choose to work from home. However, several months of lockdown has highlighted something that we all knew. Humans have a fundamental need to socialise and be part of a community. At Reho Travel we recognise this and have decided to open our breathtaking head office as a place for you to Rehome your leisure, corporate or group clients. If you currently run a small travel agency and want to unburden yourself by removing the overheads, contracts and leases and just focus on your clients, or you used to work for a business that has recently closed down, then Rehome could be the right solution for you. Alternatively, you may currently work from home and want the flexibility of occasionally being in an office just to feel part of something bigger.
To benefit from being part of a great culture with the support of established partnerships and efficient systems, please get in touch.
Oh, and every day at 3pm without fail, we play frogs.
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TRUST AND EXPERIENCE.
It is important to your clients that you are working in a reliable, knowledgeable, trustworthy, and ethical business.
Reho Travel entered the industry as revolutionaries, from our early days in Covent Garden in the 70’s we pushed boundaries with our heavy discount model. We took this attitude to Australia in the early 80’s, “daring” to advertise discount airfares in interstate newspapers which put many industry noses out of joint. Since then our reputation has turned full circle and we are highly respected by our peers, for our strong values and the quality and longevity of our team. Nowadays we are still considered revolutionaries of sorts but have earned the respect that goes with that. Reho Travel is at the forefront of a handful of travel businesses that are focused on using the power of travel to change the world. We are also highly respected for our creativity and innovation. We are always thinking, improving, disrupting, and not accepting the norm. This freedom of expression is encouraged amongst the team, allowing everyone to be their true self which is reflected in the large percentage of team members who have been with Reho Travel for over a decade. Every aspect of our ground floor head office on St Kilda Road reflects our people, our history, our values, and our creativity. It is a beautiful environment for our team, to work in, feel secure in and enjoy showing off to industry colleagues.
“There is nothing better than watching a consultant taking their client for a tour, pointing out the meaning behind every design feature.”
Karsten Horne – CEO Reho Travel
There is also the convenience of starting the day by cycling into work, parking the bike in the office, using our shower facility, and having a coffee and a chat at the café next door.
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CULTURE AND PURPOSE.
A highly visible, independent, and progressive travel agency, we aim to make a difference in everything that we do.
Having clearly stated and promoted values within our organisation, by which all team members are held accountable, is the key to our business. These values form the framework within which all major decisions are made, and they provide a strong benchmark and sounding board. Reho Travel is the only Travel Management Company in the world that has achieved B Corp accreditation and is also a carbon neutral business. Individually, B Corps meet the highest standards of verified social and environmental performance, public transparency, and legal accountability. They aspire to use the power of markets to solve social and environmental problems. Collectively, B Corps lead a growing global movement of people using business as a force for good. Reho Travel is committed to influencing the entire travel industry to consider the whole supply chain. We would like to see an industry where customers are choosing an airline for its low fuel consumption, a hotel in the developing world for its labour practices, and a tour company that involves the local community, booking them all with a travel agency that has the awareness and experience to guide them toward suppliers that have a positive impact on our world.
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FLEXIBILITY.
Come and go as you like, work the hours that suit and have the flexibility to run your business without any overheads.
Until now, consultants could only dream of working in a cool, modern, and vibrant office amongst an experienced, motivated team and come and go as they like.
At Rehome this is now possible. Say goodbye to overheads, contracts, leases, and the myriad of commitments found in running your own business. It is getting more complicated with new protocols introduced every day, from PCI Compliance to Two Factor Authentication to Encryption Protocols. All of this will be taken care of saving you time, money and providing peace of mind. We recognise that nobody wants to spend every working hour attached to their desk, so our systems allow you to work in the office, at home, in the coffee shop or even on the beach if you really want to. We also understand that there are times where you want to switch off, take a break and get on a plane yourself. You can trust that our experienced team will look after your clients with the same level of professionalism they would expect from you. In fact, one of our Rehome Contractors went on a holiday to Borneo and liked it so much that she ended up staying. Several years later she now runs her business remotely, dropping into the office to meet with her clients when she is back in the country.
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MARKETING AND SUPPORT.
Reho Travel has a strong meaningful brand presence and has built a reputation for innovation over the past 40 years.
Reho Travel is an award-winning travel agency that is well respected by the travel industry for its continuous innovation, quirky ideas, growth mindset, low attrition rate and influence in the marketplace. Many of our team have been with the company for over 10 years and have been instrumental in the development of our internal systems. In fact, our entire finance team have been with the business for over 20 years and are there to support you and your clients. Working with a team that has both developed and continuously improved processes over a long period will save you a huge amount of time and energy which will significantly reduce your frustrations. Together with a team of experienced, very well-travelled consultants we have in house experts in most facets of the business. Amongst the team are experts in adventure travel, groups, incentives, study tours, cruising, ticketing, IT, technology, marketing, PR, media, and creative writing.
Reho Travel is widely admired for having a greater purpose which attracts attention to us for all the right reasons. We appear in the travel press more than any other travel agency of our size. Our website, bi-monthly newsletter and social media pages attract a strong following and are fantastic resources to enhance your offer to your clients. Our ground floor location on St Kilda Road, with its seven-metre sign ensures everyone knows where you are and is equally convenient for clients to drop in. You can meet with them in a variety of locations, ranging from your desk to a private consulting room to a casual coffee at the much-adored Café Safi which is just across our foyer.
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EFFICIENCY.
Travel has suddenly become even more complicated; therefore, we invest heavily in streamlined processes.
The management at Reho Travel has for a long time endorsed the Japanese philosophy of Kaizen which refers to business activities that continuously improve all functions. As a result of this we have processes for everything and have invested heavily in the best available technology in use across the industry. We were one of the first Tramada subscribers in 2000 and use many of its optional functions including International SOS integration and AMEX BTA. Several years ago, we committed to Amadeus as it is clearly the best GDS. In partnership with Amadeus we have developed exclusive robotic technology to reduce touch strokes and ensure quality control. All our technology is in the cloud including Microsoft 365 which houses all documentation whilst Insightly is our CRM tool. Your corporate clients will be impressed by Reho World, a leading-edge client facing portal powered by Kudos, that has integrated pre and post duty of care and multi layered approval processes. We offer the two leading OBT’s – Zeno and Concur, and the Travel Analytics reporting dashboard which complements our customised automated Tramada BI reporting. Our Aircall soft phone system ensures that you can make, receive, and transfer calls from your desktop or mobile for your total convenience, availability, and client piece of mind.
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PARTNERSHIPS.
Strong ethical supplier relationships and top-level industry connections are critical to support your own network.
Reho Travel has developed a strong network over several decades. In fact, we have grown up with many of the key influencers in the travel industry. Karsten Horne, our CEO has connections across many industries which ensures the Reho name is not just visible but highly respected. He is a celebrated writer, and his articles appear regularly in industry publications such as KarryOn and Travel Daily. We are a proud member of Helloworld Business Travel and leverage off the company’s $6b turnover that provides access to a powerful buying structure, comprehensive support, exclusive airfares, a hotel program and access to GlobalStar, a global business network. We use our BCorp accreditation and membership of ‘1% For The Planet’ as a voice to spread our message on how to use business as a force for good. Our Ambassador, Karen Hill, is an elite indigenous mountain biker with several Victorian Championships under her belt, who proudly wears the Reho Travel / Travel to Change the World kit.
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CHOICES.
There is a model to suit every individual, allowing you to access a range of services that fit your requirements. You don’t have to be based in Melbourne to join our team, Reho’s culture and reputation spreads far beyond the walls of our head office.
Rehome is offering three different tiers: an INDEPENDENT model for independent consultants who just want a good home, COMPLETE for consultants who need added support and technology or HOST which provides all the benefits of running your travel agency without the overheads or contracts.
Independent
- 80/20 commission split
- Desk with Wi-Fi access
- Carbon neutral office on St Kilda Road
- Use of meeting and boardrooms
- Access to multi-function printer centre
- IT training and support
- Tramada
- Amadeus
- Helloworld Business Travel exclusive deals
Complete
- 80/20 commission split
- Desk with Wi-Fi access
- Carbon neutral office on St Kilda Road
- Use of meeting and boardrooms
- Access to multi-function printer centre
- IT training and support
- Tramada
- Amadeus
- Helloworld Business Travel exclusive deals
- Tour Atlas subscription
- Microsoft 365 Business Standard license
- Zeno
- Concur
Host
- 80/20 commission split
- Desk with Wi-Fi access
- Carbon neutral office on St Kilda Road
- Use of meeting and boardrooms
- Access to multi-function printer centre
- IT training and support
- Tramada
- Amadeus
- Helloworld Business Travel exclusive deals
- Tour Atlas subscription
- Microsoft 365 Business Standard license
- Zeno
- Concur
- Tramada BI reporting
- Travel Analytics dashboard
- Aircall softphone with private number
- reho.world portal
- AMEX BTA
- Account management support
- Ticketing support
- Marketing support incl. social media and PR
- Access to Reho Travel intellectual property
rehome.
THE SPACE.
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CURRENT REHOMIES.
Don’t just take our word for it, feel free to chat to one of our long standing contractors, otherwise known as our “Rehomies”.
“I have the support of a professional team who are customer oriented, which means that if I am on holidays, I know there will be somebody at the office who will look after them.”
Sandrine Bonneau – Rehomie since 2015
“I really appreciate their attitude, enthusiasm and the support they provide. It’s a beautiful centrally located office too, I love showing it off to my clients.”
Jill Calanchini – Rehomie since 1995